This Privacy Policy (v2) has been published to provide a clear and concise outline of how and when personal information is collected, used, stored and otherwise handled by Elephant Cafe (“we”, “us”, “our”). This Policy relates to personal information collected by any means and by any technology, including through this Website.
Elephant Cafe is the trading name of KRISTIANS UNIT TRUST (ABN 91 851 163 764). This Policy applies to all Elephant Cafe store locations including Albion, Moonee Ponds, Keilor East, and Footscray.
Where applicable, we handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
Personal information is information or an opinion that identifies an individual or could reasonably identify an individual.
The personal information we collect through this Website is limited to what is necessary to respond to enquiries and manage reservations. This may include your name, email address, telephone number, and any information you voluntarily submit through our reservation or enquiry forms.
We generally collect personal information directly from you when you submit it through this Website or official social media channels.
2. Use of Personal Information
We use your personal information only for the purpose for which it was collected, including:
• responding to your enquiry
• managing and confirming reservations
• communicating with you regarding your reservation request
3. Disclosure of Personal Information
Elephant Cafe does not sell, rent, or trade your personal information.
We may disclose personal information only where reasonably necessary to operate our Website and respond to enquiries, including:
• Email delivery services (SMTP) used to send enquiry and reservation form responses reliably
• Embedded services such as Google Maps, where users interact with map content on our Website
• Security and spam protection services used to verify human interaction (such as Google reCAPTCHA)
We may also disclose personal information where required or authorised by law.
4. Direct Marketing
Elephant Cafe does not use reservation or enquiry details for unsolicited direct marketing or promotional communications.
5. Cookies & Embedded Services
Our Website uses embedded services such as Google Maps and Google reCAPTCHA to help customers locate our cafes and to prevent automated abuse. These third-party services may use cookies and collect technical information such as your IP address and device/browser details. This information is handled in accordance with the Google Privacy Policy and Terms of Service.
6. Storage and Security
We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes authenticated email transmission and secure hosting. However, no method of transmission over the internet is completely secure.
7. Retention of Personal Information
We will retain personal information only for as long as required for reservation administration and operational purposes, unless a longer retention period is required by law.
8. Access and Correction
You may request access to or correction of your personal information by contacting our Website Administrator at webmaster@elephant-cafe.com.au.
9. Changes to This Policy & Version History
Elephant Cafe may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will always be available on our Website.
Previous versions of this Policy are archived and can be provided upon request. If you wish to receive a copy of a previous version, please contact us via the email address above.
Last Updated: February 2026 (Version 2)
ELEPHANT CAFE
Your local cafes in Melbourne’s west serving fresh breakie, brunch, and delicious coffee.